FAQ

Why is DART changing its bus service?

As the North Texas region continues to experience unparalleled growth, becoming a national and international destination for both residents and corporations, DART has undertaken a complete, blank-slate redesign of the existing bus system. Working with all 13 service-area cities, employers, community leaders, and transit riders, DART has developed a new bus system that is designed to ensure passengers have safe and easy access to employment, education, and entertainment areas across the DART Service Area.

When will DART implement new service?

The redesigned network goes into effect on Jan. 24, 2022

How is this better for me?

The goal is to make it better for everyone who uses DART. We want to improve passenger wait times for buses, provide riders with better access to jobs, healthcare or wherever they need to travel, provide quicker more efficient trips, and expand coverage. 

How will this change help reduce travel time?

This service change includes more direct, linear routes in the system; offers more frequent service (to shorten waits); and moves some routes to get closer to where very large numbers of people are, which helps reduce travel time.

DART has also rebalanced its bus stops, so that bus stops are consistently spaced from one another – having numerous bus stops very close to one another slows down transit service. 

What can I expect from this service change?
  • Better Access to Bus Service – 74% of service-area residents would have access to service within a half mile on weekdays midday, compared to 68% for the existing network.
  • Improved Frequency and Longer Hours – The number of high-frequency routes – which have light rail-like schedules – will increase from seven to 22. A larger percentage of routes will have 30-minute or 40-minute headways, and off-peak service frequency will increase.
  • More Weekend Service – All local routes will have both Saturday and Sunday service.
  • Longer Routes, More Crosstown Service – Short feeder routes will be replaced with longer combined routes that have more crosstown functionality 
  • Expanded GoLink Service – The number of GoLink zones will nearly double as GoLink service will replace under-performing fixed routes and maintain service coverage. Existing zones will be expanded, and more weekend hours will be offered.
  • Restored Service Levels – Overall service quantities (hours, miles, dollars) are designed to match January 2020 bus service levels.
  • Increased Job Access – 70% of service-area jobs will be located within a half mile of a bus stop on weekdays midday, compared to 66% for the existing network. More jobs will be reachable in 75 minutes or less for all demographic groups.
Where can I get additional information if my question was not addressed here?

If we did not address your question here, visit DART.org/Ask. Our goal is to be transparent in our communication. You may also contact DART customer service at 214-979-1111